This may be a little difficult to swallow but CVs and resumes are fundamentally broken. Apart from the fact that it’s difficult for someone to describe their own capabilities, it’s even harder to do so objectively. During a job search, a candidate knows they’re in a competitive environment so there’s always pressure to inflate one’s expertise a little to get noticed. Here’s where GIGO kicks in yet few are willing to acknowledge its existence. Let me explain…
With the written word it’s not difficult for many to project themselves as an enterprising and dynamic achiever ( Dunning–Kruger ), whilst some undersell themselves ( The Confidence Gap ). Independent of resume format, with a little marketing spin and some flourishes here and there (and maybe some unethical keyword stuffing ) there’s suddenly a problem of validity when sourcing or screening candidates. But who would do such a thing? Surely candidates are not all biased and only list current skills?
So, apart from resume templates and a cover letter, CVs and profiles are, erm… self-written with a specific goal in mind! When a candidate embellishes or oversells their skills and experience, hiring teams get a percentage of non-trustworthy information. This misinformation influences who to engage with further during sourcing and screening. In computer parlance this defective input leads to what’s called GIGO (Garbage In, Garbage Out). Albeit most people are trustworthy, candidates are still biased towards themselves. But is there any fault in optimising a piece of marketing literature for a specific goal? Where are the false advertising police I hear you cry and how much human time is spent checking the claims made?
Unfortunately each method of encapsulating information is biased but still the de facto currency for initial decision making. Sometimes it’s better to think of these artifacts and mediums as purely personal advertisements or marketing flyers. If they contain too much information a candidate risks losing the focus and attention of a human reader, too little, and not enough surface or context is exposed to be found. Interestingly, job advertisements and position descriptions suffer similar issues with their phrasing and keywords which has lead to crowd sourced reviewing sites for companies. Either way, any keywords or claims should be validatable and verifiable.
Asking colleagues or previous managers for references is also flawed and fraught with a societal weight for them to be overtly positive (though in some jurisdictions managers are legally required to be wholly neutral). Candidates also tend to only nominate those whom they’ve had productive or good working relationships with. Endorsements on platforms like Linkedin create reciprocal pressure to sycophantically stroke the other persons ego… more GIGO alarms! So, must we revalidate every aspect of a candidate from scratch?
Currently it seems we’re in an environment where candidates need to optimise CVs and profiles for both human and machine readability by: * telling a human story about the impact they’ve had in previous roles * describing their capabilities and listing their expertise (skills) * ensuring that any data mining, discovery, or re-discovery by ATS / machine agents is catered for ( e.g. How to SEO hack your CV )
Services are available that can verify aspects of work history but few can validate actual experience or verify current expertise. If only there was a trusted blockchain or distributed ledger to prove global or local experience :) Personal tax numbers could potentially be used to validate work history but not expertise itself.
Being able to present artifacts of previous work (such as an artist’s portfolio or showreel) goes a long way, but is not possible for everyone. For many, there are confidentiality clauses, sensitive client relationships, and opacity on projects which prevent demonstrating or showing previous work. In software development there’s an ongoing debate about offering up repositories of public projects or records of contribution - however this suffers from the issues previously mentioned (amongst other flaws argued about at length).
Certifications and qualifications are one form of communication compression which try to ‘prove’ expertise yet they don’t guarantee skills are fresh. For an employee to hit the ground running it’s imperative to differentiate between theory and practice. So how does a hiring team get past dubious documents and uncover evidence based data about a candidate’s expertise?
One increasingly popular option for hiring teams is to give the candidate tasks that simulate a real world scenario. This allows for them to be independently evaluated. Some organisations set take home projects but make unreasonable requests on a candidate’s time e.g.
20 hours or more. Many of these projects or tasks still require expert human time to grade them which doesn’t scale and is costly.
2hours for an automated initial technical screen. This method is called Simulation Based Screening and it allows for wider funnels and less bias whilst saving costs and reducing time to hire.
If you don’t have enough objective evidence to back up your decisions then it’s highly likely unconscious bias will lead to expensive or bad hires. With the goals of reduced costs and faster time to hire, everyone’s looking for non-zero sum games. As we’re increasingly able to simulate different environments (and in the future via augmented reality and virtual reality) a range of different types of Simulation Based Screening present themselves.