WEBVTT 1 00:00:0.100 --> 00:00:02.471 Welcome to PanSift. This is your dashboard. 2 00:00:02.471 --> 00:00:04.834 No matter where you are located, or who you are 3 00:00:04.834 --> 00:00:07.574 supporting remotely, you can see real time insights 4 00:00:07.574 --> 00:00:10.153 into their computer's Internet connection, their 5 00:00:10.153 --> 00:00:13.000 local Wi-Fi, and other key metrics that affect voice, 6 00:00:13.000 --> 00:00:15.095 video, connectivity, and laptop health. 7 00:00:15.364 --> 00:00:17.226 Let's take a look at the most 8 00:00:17.226 --> 00:00:18.767 recent Internet outages. 9 00:00:20.844 --> 00:00:23.760 By clicking on any insight we are immediately taken 10 00:00:23.760 --> 00:00:26.047 to the issue. Let's zoom in a little and 11 00:00:26.047 --> 00:00:28.048 see what's happening on "laptop 3". 12 00:00:28.162 --> 00:00:30.753 We can see it's not specifically the Internet 13 00:00:30.753 --> 00:00:32.711 connection, as there was a problem 14 00:00:32.711 --> 00:00:34.496 reaching the local network too. 15 00:00:34.611 --> 00:00:38.419 Here we can see IPv6 and IPv4 problems. 16 00:00:40.251 --> 00:00:42.670 We also have fast access to the 17 00:00:42.670 --> 00:00:44.933 previous public IP addresses. 18 00:00:45.011 --> 00:00:46.622 We notice that ARP was failing 19 00:00:46.622 --> 00:00:47.965 to complete at times too. 20 00:00:48.019 --> 00:00:50.590 With built in vendor lookups we can see the 21 00:00:50.590 --> 00:00:53.284 gateway's Organizationally Unique Identifier 22 00:00:53.284 --> 00:00:55.610 to help figure out the type of router. 23 00:00:55.733 --> 00:00:58.044 We can also see the interfaces used by the 24 00:00:58.044 --> 00:01:00.301 default route including the hardware type. 25 00:01:00.356 --> 00:01:03.169 And we can also see the local interface 26 00:01:03.169 --> 00:01:05.477 IPs used during this time range. 27 00:01:05.549 --> 00:01:08.462 At all times, the host details are available to us 28 00:01:08.462 --> 00:01:10.675 on the left hand side, including make, 29 00:01:10.675 --> 00:01:12.074 model, and product type. 30 00:01:13.669 --> 00:01:17.624 We can also see the test hosts used for DNS, trace 31 00:01:17.624 --> 00:01:21.106 routes, and basic HTTP tests. These hosts are 32 00:01:21.106 --> 00:01:23.479 editable on the paid plan with 33 00:01:23.479 --> 00:01:25.536 up to 5 arbitrary records. 34 00:01:25.773 --> 00:01:28.861 Now let's take a peak at DNS. We actively query the 35 00:01:28.861 --> 00:01:31.767 configured primary DNS servers for the test host 36 00:01:31.767 --> 00:01:34.794 records. We also do additional random queries that 37 00:01:34.794 --> 00:01:36.852 force full resolution, rather than 38 00:01:36.852 --> 00:01:38.790 relying on cached records alone. 39 00:01:39.032 --> 00:01:41.689 Let's add 30 minutes to either side, to 40 00:01:41.689 --> 00:01:44.347 get a better picture of response times. 41 00:01:45.012 --> 00:01:47.598 Now let's see where in the world this agent's IP 42 00:01:47.598 --> 00:01:50.292 addresses are coming from during this time period. 43 00:01:50.292 --> 00:01:53.039 Our distributed lighthouses reflect back the public 44 00:01:53.039 --> 00:01:54.601 IP addresses and we give city 45 00:01:54.601 --> 00:01:55.841 level agent resolution. 46 00:01:56.056 --> 00:01:59.895 In the trace and ASN section, we show, not just the 47 00:01:59.895 --> 00:02:03.508 hops, but also generate real time, ASN lookups, 48 00:02:03.508 --> 00:02:08.551 and also include the AS names. You can spot changes in hop length, 49 00:02:08.551 --> 00:02:10.885 and autonomous system, rapidly. 50 00:02:11.110 --> 00:02:14.051 These paths are available historically for all your 51 00:02:14.051 --> 00:02:16.589 configured test hosts, which includes either 52 00:02:16.589 --> 00:02:18.837 IP or ASN paths for easy cut and paste. 53 00:02:18.953 --> 00:02:23.372 Similarly, we can see status codes, baseline speeds, 54 00:02:23.372 --> 00:02:26.092 and Time To First Byte for HTTP. 55 00:02:26.177 --> 00:02:28.957 PanSift's agents also allow for the missing link, 56 00:02:28.957 --> 00:02:31.454 that is, for a user to add custom notes with 57 00:02:31.454 --> 00:02:34.348 missing context, during an issue or outage. Even if 58 00:02:34.348 --> 00:02:37.072 they are offline, all notes and measurements are 59 00:02:37.072 --> 00:02:39.172 buffered until the agent syncs again, 60 00:02:39.172 --> 00:02:40.988 via a local network, or hotspot. 61 00:02:41.272 --> 00:02:44.352 Notice that each tab change preserves the current 62 00:02:44.352 --> 00:02:47.432 time window, but if you want to be more specific, 63 00:02:47.432 --> 00:02:50.261 you can specify exact query times quickly and 64 00:02:50.261 --> 00:02:53.404 easily. Additionally, you can even share URL links 65 00:02:53.404 --> 00:02:55.227 with those you invite to view 66 00:02:55.227 --> 00:02:56.925 or administer your account. 67 00:02:57.239 --> 00:02:59.635 With the explosion in Wi-Fi devices, it's 68 00:02:59.635 --> 00:03:02.323 imperative to understand airtime and channels, 69 00:03:02.323 --> 00:03:05.187 especially in dense environments. PanSift watches 70 00:03:05.187 --> 00:03:07.817 out for weak MCS values and color codes them, 71 00:03:07.817 --> 00:03:10.973 showing you when bad signal quality is causing issues, 72 00:03:10.973 --> 00:03:11.733 or slowdowns. 73 00:03:12.025 --> 00:03:14.638 PanSift is also scanning your local Wi-Fi 74 00:03:14.638 --> 00:03:17.505 environment, intermittently. It records other 75 00:03:17.505 --> 00:03:20.500 networks, including their channels, widths, and 76 00:03:20.500 --> 00:03:23.495 what vendors they are using. This means you can 77 00:03:23.495 --> 00:03:26.681 tell what parts of the airspace are contended, and 78 00:03:26.681 --> 00:03:29.740 what RF space is free. PanSift will even suggest 79 00:03:29.740 --> 00:03:32.735 alternate channels for you to select based upon 80 00:03:32.735 --> 00:03:35.156 what it sees, but taking in to account 81 00:03:35.156 --> 00:03:37.132 your device supported channels. 82 00:03:37.641 --> 00:03:40.104 You can now instantaneously troubleshoot 83 00:03:40.104 --> 00:03:43.182 intermittent Wi-Fi, IP, interface issues and more. 84 00:03:43.182 --> 00:03:45.952 All without having to try and access a remote 85 00:03:45.952 --> 00:03:48.230 machine or annoy non-technical users. 86 00:03:48.414 --> 00:03:51.643 The agent section lets you go direct to any agent 87 00:03:51.643 --> 00:03:54.872 for a deep dive across a range of issues. Data is 88 00:03:54.872 --> 00:03:57.969 stored in buckets, and there's a handy guide to 89 00:03:57.969 --> 00:04:01.000 help onboarding agents. From the remote user's 90 00:04:01.000 --> 00:04:03.636 perspective an agent install is a simple 91 00:04:03.636 --> 00:04:05.943 click with Zero Touch Provisioning. 92 00:04:06.272 --> 00:04:09.129 Congratulations, you've now got the power to save 93 00:04:09.129 --> 00:04:12.045 time, trouble, and toil, all while supporting Work 94 00:04:12.045 --> 00:04:14.668 From Anywhere. Gain the confidence to provide 95 00:04:14.668 --> 00:04:16.884 fearless support! Remember, instrument 96 00:04:16.884 --> 00:04:18.167 your remote user edge! 97 00:04:18.400 --> 00:04:21.536 Try out the one click demo yourself, and install 98 00:04:21.536 --> 00:04:24.018 some free agents on a problem machine, 99 00:04:24.018 --> 00:04:25.848 or in an unmanaged location.