How can you improve user experience if you don't know what the user is experiencing?
Find wired, wireless, and system issues in seconds. Track laptop health for when it's needed most.
Immediate and up to date metrics, anomaly detection, and root cause(s) identification for a faster fix.
Go back in time to when problems actually occured rather than waiting for them to happen again.
When disconnected all metrics (inc Wifi) are buffered and then uploaded when reconnected.
Elective user annotations mean more context during any disruptions. The missing link.
Metrics only use a few kilobits of bandwidth every 20-30 seconds and almost no CPU.