When using the Internet, you are assigned a specific Internet Protocol (IP) address. This can be in the form of a Public IPv4 address such as 14.213.227.38
or an IPv6 address like 2000:bd4:72f3:8f63:c98e:431:565a:730f
. You can verify your IP address by visiting https://test-ipv6.com/. However, relaying these addresses, or even referring to MAC addresses like dd:4c:dd:a9:78:69
, can be complex and prone to errors, especially for those not well-versed in technology.
When typing in a web address, for example, https://hand.name, your computer first contacts a Domain Name System (DNS) server. The host portion (hand) combined with the Top Level Domain (name) is translated into an IP address, such as 185.249.13.182
. Additionally, your computer and browser share crucial information with all web requests, such as the type of browser being used Mozilla/5.0 (compatible; MSIE 9.0; AOL 9.7; AOLBuild 4343.19; Windows NT 6.1; WOW64; Trident/5.0; FunWebProducts)
.
The default gateway is typically an address assigned through Dynamic Host Configuration Protocol (DHCP). This address, such as 10.98.100.119
(commonly ending in .1 or .254 based on the scope size), is where your computer sends all its traffic to be routed onwards. For IPv6
, a detailed explanation is available at how-to-fix-ipv6-connectivity/, and can be verified on Mac or Linux using the following query:
0/1 172.18.12.193 UGScg utun3 default 10.98.100.119 UGScg en0 128.0/1 172.18.12.193 UGSc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v4 address space.
netstat -rn -f inet6 | egrep -i "default|2000::/3"
If you have IPv6 active the above should return at least one route (as per below) via a known interface such as “en0 " on a Mac.
default fe80:f1d6:63ae:2c92:b4d4%en0 UGcg en0 default fe80::%utun0 UGcIg utun0 default fe80::%utun1 UGcIg utun1 default fe80::%utun2 UGcIg utun2 2000::/3 utun3 USc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v6 address space.
To get a look at the low level DHCP configuration (Mac/Linux):
ipconfig getpacket en0
... domain_name_server (ip_mult): {250.68.68.4, 243.29.226.81} end (none): ...
So, in the above we are not getting IPv6 DNS servers from the DHCPv4 reply but…
ipconfig getv6packet en0
DHCPv6 REPLY (7) Transaction ID 0x80940b Length 76 Options[4] = { CLIENTID (1) Length 14: DUID LLT HW 1 Time 668691856 Addr dd:4c:dd:a9:78:69 DNS_SERVERS (23) Length 32: 2606:4700:4700::1111, 2001:4860:4860::8844 DOMAIN_LIST (24) Length 0: Invalid SERVERID (2) Length 10: DUID LL HW 1 Addr 70:b6:6f:d4:e4:68 }
When it comes to transmitting data to your router, you may be using a wired or wireless (Wi-Fi) medium at the physical and data layer.
Regardless of the version of OSX/macOS you are using, whether it’s 10.13.2
, 11.4.1
, or 12.1.9
, there are various tools available for resolving issues. However, these manual actions and scripts do not provide a series of correlated values over time. This is where automated remote troubleshooting becomes invaluable, especially for teams that embrace remote work and Work From Anywhere (WFA).
A highly useful tool on OSX/macOS is the sudo wdutil info
, which provides a dump of current wireless settings to the CLI, and can also be configured to generate specific troubleshooting logs. Additionally, the sysdiagnose
tool can be used to create a wide range of logs, although much of it is only in relation to wireless, similar to wdutil.
By running sudo nohup /usr/bin/sysdiagnose -u &
in the background, logs will be written to /var/tmp/<blah>.tar.gz
. For an interactive run (although there isn’t much interaction), you can execute sudo /usr/bin/sysdiagnose
and it will display a privacy warning. When not run in the background, it should open Finder in the correct location, or you can navigate to /var/tmp
or use Finder with Cmd+Shift+G to point Finder to the path. Keep in mind that the file sizes are approximately 300MB.
Digital work requires reliable connectivity. Whether for low latency or regular data streams, Wi-Fi, DNS, and network issues cause teams to lose time and productivity. Even worse is when support teams waste time trying to recreate and isolate issues! See how PanSift saves time, money, and frustration on all sides with instant remote troubleshooting 🏠🏝🛰.
2 x free macOS agents
No registration, immediate live demo!