When using the Internet, your device may be assigned a Public IPv4 address, such as 186.195.56.137
, or an IPv6 address, such as 2000:81a:f657:49c2:e23b:a75e:910d:2bce
. You can verify this information by visiting https://test-ipv6.com/. However, conveying these addresses, or even mentioning MAC addresses like 82:4b:19:b1:06:a4
, can be prone to errors and can become complex, especially for those who are not technologically inclined. Moreover, this method does not provide any historical data, particularly relating to past issues.
When attempting to access a website, such as https://rolfson-spencer.com, your initial step involves contacting a DNS server to translate the URL’s host portion (rolfson-spencer) along with its Top Level Domain (com) into an IP address, like 123.141.230.97
. It is important to note that your computer and browser transmit their type with every web request, for instance: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36
.
Typically, your default gateway is an address that is automatically assigned through DHCP. This address, such as 10.9.60.121
(usually ending in .1 or .254 based on the scope size), is where your computer sends all its traffic to be routed further. For information on troubleshooting IPv6 connectivity, check out our in-depth article on how-to-fix-ipv6-connectivity/. Additionally, on Mac or Linux systems, you can verify this by:
netstat -rn -f inet | egrep -i "default|0/1|128.0/1"
0/1 172.18.12.193 UGScg utun3 default 10.9.60.121 UGScg en0 128.0/1 172.18.12.193 UGSc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v4 address space.
netstat -rn -f inet6 | egrep -i "default|2000::/3"
If you have IPv6 active the above should return at least one route (as per below) via a known interface such as “en0 " on a Mac.
default fe80:b5ed:2681:1ce2:a7a3%en0 UGcg en0 default fe80::%utun0 UGcIg utun0 default fe80::%utun1 UGcIg utun1 default fe80::%utun2 UGcIg utun2 2000::/3 utun3 USc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v6 address space.
To get a look at the low level DHCP configuration (Mac/Linux):
ipconfig getpacket en0
... domain_name_server (ip_mult): {52.3.220.55, 157.90.114.90} end (none): ...
So, in the above we are not getting IPv6 DNS servers from the DHCPv4 reply but…
ipconfig getv6packet en0
DHCPv6 REPLY (7) Transaction ID 0x80940b Length 76 Options[4] = { CLIENTID (1) Length 14: DUID LLT HW 1 Time 668691856 Addr 82:4b:19:b1:06:a4 DNS_SERVERS (23) Length 32: 2606:4700:4700::1111, 2001:4860:4860::8844 DOMAIN_LIST (24) Length 0: Invalid SERVERID (2) Length 10: DUID LL HW 1 Addr af:2c:da:98:b7:a1 }
When it comes to sending data to your router, you may encounter issues at the physical and data layer whether you are using a wired or wireless (Wi-Fi) medium.
It doesn’t matter which version of OSX/macOS you are using, whether it’s 10.14.4
, 11.2.8
, or 12.2.8
, there are several tools available for troubleshooting. However, these manual actions and scripts do not provide a series of correlated values over time. This is where automated remote troubleshooting comes in handy, especially for teams that embrace remote work and Work From Anywhere (WFA).
One tool that can be very helpful on OSX/macOS is sudo wdutil info
, which provides a dump of current wireless settings to the CLI, and can be configured to generate specific logs for troubleshooting. Additionally, the sysdiagnose
tool can be used to generate a wide range of logs, although much of it is only point-in-time related to wireless, similar to wdutil.
To run the sysdiagnose tool in the background and save logs to /var/tmp/<blah>.tar.gz
, you can use the command sudo nohup /usr/bin/sysdiagnose -u &
. If you prefer to run it interactively, you can use the command sudo /usr/bin/sysdiagnose
, which will provide a privacy warning. It should open Finder in the correct location, or you can navigate to /var/tmp
. Be mindful of the file sizes, which are typically around 300MB.
Digital work requires reliable connectivity for voice, video, and data. Inevitable Wi-Fi, network, and system issues cause teams to lose time and productivity, or worse, to miss out on opportunities. Whether working from home, a shared space, or an office, and irrespective of the network being managed or unmanaged, forward thinking technical teams embrace smarter tools to save their users and clients time and money! See how PanSift provides instant remote troubleshooting, irrespective of location 🏠🏝🛰.
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