When using the Internet, you are assigned a unique address, such as 148.119.177.167
for IPv4 or 2000:ec9d:f468:1c56:ffaa:9fb1:1f03:3d15
for IPv6. The process of communicating and identifying these addresses, as well as MAC addresses like cb:a0:e5:ba:18:09
, can be complicated and error-prone, especially for non-technical users. There is also a lack of historical data available, which is important when dealing with past issues.
When accessing a website, such as https://sipes-homenick.info, you first need to contact a DNS server to translate the hostname (sipes-homenick) and the Top Level Domain (info) into an IP address, such as 131.200.102.55
. Your computer and browser also communicate their type with every web request, for example: Opera/9.80 (X11; Linux i686; Ubuntu/14.10) Presto/2.12.388 Version/12.16
The default gateway, typically assigned automatically through DHCP, serves as the central routing point for all the traffic from your computer. For IPv6, more detailed information is available at how-to-fix-ipv6-connectivity/, and users of Mac or Linux systems can check this configuration using:
netstat -rn -f inet | egrep -i "default|0/1|128.0/1"
0/1 172.18.12.193 UGScg utun3 default 192.0.0.144 UGScg en0 128.0/1 172.18.12.193 UGSc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v4 address space.
netstat -rn -f inet6 | egrep -i "default|2000::/3"
If you have IPv6 active the above should return at least one route (as per below) via a known interface such as “en0 " on a Mac.
default fe80:fb09:5ebf:262:431d%en0 UGcg en0 default fe80::%utun0 UGcIg utun0 default fe80::%utun1 UGcIg utun1 default fe80::%utun2 UGcIg utun2 2000::/3 utun3 USc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v6 address space.
To get a look at the low level DHCP configuration (Mac/Linux):
ipconfig getpacket en0
... domain_name_server (ip_mult): {25.123.2.10, 197.12.156.156} end (none): ...
So, in the above we are not getting IPv6 DNS servers from the DHCPv4 reply but…
ipconfig getv6packet en0
DHCPv6 REPLY (7) Transaction ID 0x80940b Length 76 Options[4] = { CLIENTID (1) Length 14: DUID LLT HW 1 Time 668691856 Addr cb:a0:e5:ba:18:09 DNS_SERVERS (23) Length 32: 2606:4700:4700::1111, 2001:4860:4860::8844 DOMAIN_LIST (24) Length 0: Invalid SERVERID (2) Length 10: DUID LL HW 1 Addr e4:75:7f:a8:eb:a0 }
When it comes to sending data to your router, you may be utilizing either a wired or wireless (Wi-Fi) medium at the physical and data layer.
Regardless of the version of OSX/macOS you are running, whether it’s 10.13.6, 11.1.5, or 12.2.5, there is a variety of troubleshooting tools available. However, these manual actions and scripts do not provide a series of correlated values over time. Automated remote troubleshooting becomes essential, especially for teams that embrace remote work and Work From Anywhere (WFA).
An example of a valuable tool on OSX/macOS is sudo wdutil info
, which provides a CLI dump of current wireless settings and can be configured to generate specific logs for troubleshooting. Additionally, the sysdiagnose
tool can be used to generate a comprehensive range of logs, although much of it is only point-in-time in relation to wireless, similar to wdutil.
Running sudo nohup /usr/bin/sysdiagnose -u &
in the background will write logs to /var/tmp/<blah>.tar.gz
. Alternatively, you can run sudo /usr/bin/sysdiagnose
interactively, though it will give a privacy warning. When not run in the background, it should open Finder in the correct location, or you can navigate to /var/tmp
manually or by using Cmd+Shift+G in Finder to point to the path. Keep in mind that the file sizes are approximately 300MB or less.
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