When connecting to the Internet, you are assigned a Public IPv4 address such as 79.154.73.117
or an IPv6 address like 2000:48e8:fbcd:f117:4d2e:b3d1:5151:b9b
. These addresses can be verified using https://test-ipv6.com/. However, for those who are not technically inclined, communicating these addresses or MAC addresses like 36:99:82:72:bb:9f
can lead to errors and confusion. Furthermore, this method does not provide historical data, particularly when dealing with previous issues.
Accessing a website like https://fahey-strosin.info involves requesting the IP address, such as 105.142.102.18
, associated with the host portion (fahey-strosin) and the Top Level Domain (info) of the URL from a DNS server. Your computer and browser include its type in all web requests, for example: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36
The default gateway is usually an automatically assigned address through DHCP. It typically ends in .1 or .254 depending on the scope size, such as 192.0.0.245
, and serves as the routing point for all traffic from your computer. For IPv6
, detailed instructions are available in our how-to-fix-ipv6-connectivity/, and you can verify on Mac or Linux using:
netstat -rn -f inet | egrep -i "default|0/1|128.0/1"
0/1 172.18.12.193 UGScg utun3 default 192.0.0.245 UGScg en0 128.0/1 172.18.12.193 UGSc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v4 address space.
netstat -rn -f inet6 | egrep -i "default|2000::/3"
If you have IPv6 active the above should return at least one route (as per below) via a known interface such as “en0 " on a Mac.
default fe80:4e61:4b92:9ad:d555%en0 UGcg en0 default fe80::%utun0 UGcIg utun0 default fe80::%utun1 UGcIg utun1 default fe80::%utun2 UGcIg utun2 2000::/3 utun3 USc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v6 address space.
To get a look at the low level DHCP configuration (Mac/Linux):
ipconfig getpacket en0
... domain_name_server (ip_mult): {90.112.183.153, 105.162.252.96} end (none): ...
So, in the above we are not getting IPv6 DNS servers from the DHCPv4 reply but…
ipconfig getv6packet en0
DHCPv6 REPLY (7) Transaction ID 0x80940b Length 76 Options[4] = { CLIENTID (1) Length 14: DUID LLT HW 1 Time 668691856 Addr 36:99:82:72:bb:9f DNS_SERVERS (23) Length 32: 2606:4700:4700::1111, 2001:4860:4860::8844 DOMAIN_LIST (24) Length 0: Invalid SERVERID (2) Length 10: DUID LL HW 1 Addr 11:c4:52:10:ea:02 }
When it comes to transmitting data to your router, you may be using either a wired or wireless (Wi-Fi) medium at the physical and data layer.
Regardless of whether you are running OSX/macOS versions such as 10.11.3
, 11.1.3
, or 12.3.9
, there are various troubleshooting tools available. However, these manual actions and scripts do not provide a series of correlated values over time. This is where automated remote troubleshooting becomes valuable, especially for teams that embrace remote work and Work From Anywhere (WFA) setups.
A useful tool on OSX/macOS is the sudo wdutil info
command, which provides a dump of the current wireless settings to the CLI and can generate specific troubleshoot logs. Additionally, the sysdiagnose
tool can be used to generate a wide range of logs, although it is mostly point-in-time in relation to wireless, similar to wdutil.
Running sudo nohup /usr/bin/sysdiagnose -u &
in the background will write logs to /var/tmp/<blah>.tar.gz
. Alternatively, running sudo /usr/bin/sysdiagnose
interactively will give a privacy warning and open Finder in the correct location, allowing you to navigate to /var/tmp
or use Finder with Cmd+Shift+G to point to the path. However, be mindful of the file sizes, which are approximately 300MB.
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