When using the internet, an individual may be assigned a Public IPv4 address like 170.20.81.26
or an IPv6 address like 2000:d56d:2612:20d4:1272:59:a8f7:f3a7
. These addresses can be verified at https://test-ipv6.com/. However, conveying these addresses to those who are not tech-savvy, or even referencing MAC addresses like 6a:67:48:8a:b4:70
, can be prone to errors and become complex. Furthermore, historical data is not provided, particularly related to previous issues.
When attempting to access a website such as https://ernser-ferry.info, the process begins with a request to a DNS server in order to convert the host name (ernser-ferry) combined with the Top Level Domain (info) of the URL into an IP address, such as 148.195.74.191
. Interestingly, all web requests from a computer and browser include a type, for example Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2228.0 Safari/537.36
The default gateway is typically an automatically assigned address through DHCP, such as 192.0.0.59
(usually ending in .1 or .254 depending on the scope size). This is where a computer forwards all of its traffic to be routed. For IPv6
, detailed instructions are available in our blog post how-to-fix-ipv6-connectivity/. On Mac or Linux, it’s possible to verify this using the following command:
netstat -rn -f inet | egrep -i "default|0/1|128.0/1"
0/1 172.18.12.193 UGScg utun3 default 192.0.0.59 UGScg en0 128.0/1 172.18.12.193 UGSc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v4 address space.
netstat -rn -f inet6 | egrep -i "default|2000::/3"
If you have IPv6 active the above should return at least one route (as per below) via a known interface such as “en0 " on a Mac.
default fe80:e877:7e25:e78d:2e63%en0 UGcg en0 default fe80::%utun0 UGcIg utun0 default fe80::%utun1 UGcIg utun1 default fe80::%utun2 UGcIg utun2 2000::/3 utun3 USc utun3
Note: We are not just looking for the default but also for any VPN that overrides the public v6 address space.
To get a look at the low level DHCP configuration (Mac/Linux):
ipconfig getpacket en0
... domain_name_server (ip_mult): {253.189.124.33, 96.235.7.57} end (none): ...
So, in the above we are not getting IPv6 DNS servers from the DHCPv4 reply but…
ipconfig getv6packet en0
DHCPv6 REPLY (7) Transaction ID 0x80940b Length 76 Options[4] = { CLIENTID (1) Length 14: DUID LLT HW 1 Time 668691856 Addr 6a:67:48:8a:b4:70 DNS_SERVERS (23) Length 32: 2606:4700:4700::1111, 2001:4860:4860::8844 DOMAIN_LIST (24) Length 0: Invalid SERVERID (2) Length 10: DUID LL HW 1 Addr 0b:49:ae:0b:16:2b }
When it comes to sending data to your router, you might be utilizing a wired or wireless (Wi-Fi) medium at the physical and data layer.
Regardless of whether you are using OSX or macOS version 10.14.3
, 11.3.5
, or 12.3.3
, there are various troubleshooting tools available. However, these manual actions and scripts do not provide a set of correlated values over time. This is where automated remote troubleshooting becomes essential, particularly for teams that are embracing remote work and Work From Anywhere (WFA).
A useful tool for OSX/macOS is sudo wdutil info
, which provides a dump to the CLI of current wireless related settings and can be configured to generate specific logs for troubleshooting. Furthermore, the sysdiagnose
tool can be used to generate a wide range of logs, although much of it is only relevant to wireless at a particular point in time, similar to wdutil.
By running sudo nohup /usr/bin/sysdiagnose -u &
, it will run in the background and write logs to /var/tmp/<blah>.tar.gz
for you. If you prefer to run it interactively (even though there is not much interaction), you can usesudo /usr/bin/sysdiagnose
and it will give a privacy warning. When not run in the background, it should open Finder in the correct location, or you can navigate to /var/tmp
or use Finder with Cmd+Shift+G to navigate to the path. Keep in mind that the file sizes are approximately 300MB more or less.
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